Customer Complaint
Purpose
The purpose of this mechanism is to ensure that all clients of Probin Agarwalla are treated fairly and with respect and that any grievances they may have are addressed in a timely and efficient manner.
Scope
This mechanism applies to all the direct clients of Probin Agarwalla, regardless of the type of account they have or the services they use.
Procedure
Clients with grievances can fill out the customer complaint form and even write to us at [email protected] while marking a cc to [email protected]. You can also contact us at +91 9647855333.
Recording of Grievances
All grievances will be recorded in a confidential database. This database will be used to track the progress of each grievance and to identify any trends or patterns.
Resolution of Grievances
Probin Agarwalla is committed to resolving all grievances in a timely and efficient manner. We strive to resolve all grievances maximum within 30 days of receipt. However, in some cases, it may take longer to resolve a grievance, depending on the complexity of the issue. The company will keep the client informed of the status of their grievance throughout the process.
Client Feedback
Clients are encouraged to provide feedback on the customer satisfaction survey form. This feedback will be used to improve the process and to ensure that it is fair and effective.
